Frequently asked questions

Booking

Is breakfast included in my rate?

Are group reservations accepted?

Are special requests possible?

Is the hotel non-smoking?

What time can I check in?

Is access to Plopsaqua De Panne included?

Is access to Plopsaland De Panne included?

Can I cancel my reservation?

I see that a Plopsa park is 'Sold out' during my stay. What does this mean?

How much is the tourist tax?

Rooms & suites

Do the bathrooms have a shower and bath?

What facilities are available in the rooms?

Is there an iron and ironing board in the room?

How many people can spend the night in one room?

What are the options for an extra bed?

Do all rooms have a view of Plopsaland De Panne?

Are the rooms air conditioned?

Are there connecting rooms?

Are there adapted rooms for guests with disabilities?

What is extra included in a Family Room or Suite?

What are the dimensions of the beds?

Check-in & check-out

Until what time can I check out?

Can I check in without an identity card?

What languages are spoken at reception?

Can I leave earlier than planned?

Can I store my luggage in the hotel?

When can I check in?

Is a guarantee required?

At the hotel

Are pets allowed?

Are there age restrictions in the hotel?

Can I print documents during my stay?

Is there direct access from the hotel to Plopsaland De Panne and back?

Is there direct access from the hotel to Plopsaqua De Panne and back?

Facilities

What are the opening hours of the restaurant?

What are the opening hours of the bars?

Can I make a reservation for the restaurant or the bars?

Can I have gluten-free breakfast?

Does the hotel have conference rooms?

Is room service available? If so, at what times?

Do you have a swimming pool?

What are the park's opening hours?

Is baby food available?

Which swimming costumes are allowed in Plopsaqua De Panne?

Itinerary & contact

What is the address of the hotel?

Hoeveel sterren heeft het hotel?

Do you have a car park?

Is there a valet service for the cars?

Can I park my car directly on the hotel car park upon arrival?

What is the height of the underground car park?

What is the nearest airport?

What is the nearest train station?

Is there a shuttle service available from the airport?

How do I get to the hotel?

Other

I have a complaint, what can I do?

I lost something at the hotel, where can I go?

I did not receive an invoice at check-out or I lost my invoice, can I get a new invoice?

Career at the Plopsa Hotel?

Do you still have questions?